TERMS & CONDITIONS
CUSTOMER CARE
Welcome to The Farmer's Best Friend, the wholesome pet food company.
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We are committed to providing nutritious pet food for your furry friend.
If you have any queries or concerns, please do not hesitate to contact us via email.
We are always happy to help you in any way we can.
DELIVERY POLICY
At The Farmer's Best Friend, we offer reliable delivery to ensure that your pet meals arrive at your doorstep safely. Our shipping costs are $8 for orders below $80 islandwide, except for Tuas and Sentosa at $15 for orders below $80.
We take great pride in ensuring your orders arriving in perfect condition.
Our items are delivered using Cold Chain Logistics. Due to the nature of operations, drivers are unable to wait for busy hoo-mans to return home. We advise for all our loving pet owners to leave a cooler box at the door should you not be available to receive the products at the time of delivery. Our company is not responsible for thawed products after shipment to door.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.
RETURN & EXCHANGE POLICY
Due to the perishable nature of the product, our company does not allow for refunds or exchanges, unless during product recall.
If you have any questions or concerns about our return and exchange policy,
please don't hesitate to contact us.
PRIVACY & SAFETY
At The Farmer's Best Friend, we understand that your privacy is of the highest importance. We are committed to using, storing, and protecting your personal information in the best possible way. We use third-party banking to verify payments and protect your personal information. Our data collected is to improve our services and contact you after your purchase has been successfully completed.
WHOLESALE INQUIRIES
If you are a retailer interested in selling our pet food products, please get in touch via email. We would be delighted to discuss how we can work together to promote your business. Looking forward to our collaboration!